Director - Operations Transformation

• Establish and scale a CB Operations F2B Automation & Transformation team within India.
• This will include the creation of centers of excellence for process re-engineering, automation, and data analytics.
• Define and execute target operating model strategies for key operational processes, including system architecture, process controls and location strategy.
• Actively partner with global functional leads in the development and execution of front-to-back transformation focused on improving client experience, risk management capabilities and driving efficiency.
• Take on responsibility and accountability to deliver global process change.
• Ensure change management is completed in a controlled and robust manner, with rigorous, automated testing and including appropriate business resiliency, audit, and regulatory standards.
• Act as the senior contact and escalation point in country for transformation portfolio.
• Lead, motivate and manage a team.
• Responsible for recruitment, training and development, talent management, staff performance reviews and compensation.
• Prepare and manage the departmental budget, including demand / supply rolling forecasts.
• Work closely with Technology team in execution of innovative solutions.
• Leverage Centre of Excellence team to drive continuous improvement, ideation and team-based problem solving.
• Create a culture of innovation and change mindset.
• Drive design thinking mindset.

Skills and Experience:

• 10+ year in financial services, preferably Investment Banking Operations
• Significant experience of leading highly complex, disruptive transformation programs.
• Track record of driving innovative solutions into business solutions.
• Proven track record organizational development, including talent, diversity, and inclusion
• Demonstrate financial discipline, managing to budget and building sound business cases
• Demonstrate knowledge and understanding of global markets
• Proven ability to establish and maintain effective partnerships with business and technology
• Effective communication, presentation and influencing skills
• Critical problem-solving skills, able to think tactically and strategically
• Organized, able to manage multiple priorities and achieve target deadlines
• Reliable and resilient, experience of dealing with challenging situations
• Able to work constructively in a matrix organization.