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Builds a strong partnership with the regional teams to support their needs and their customers ones.
. Sets strategic goals for operational efficiency and increased productivity in the region
. Drives performance for the India Region Ops center, managing closely and collaborating with local leads to meet and exceed market standards.
. Pushes operational excellence of the various operation functions by leading initiatives that optimize internal efficiency and SLA performance of each function.
. Aligns with the global teams around new products, clients, services, regulations & procedures to support our customers in the region with best-in-class experience with a heavy focus on localization.
. Enhances the local operational knowledge to implement global solutions to improve the effectiveness and quality of services.
. Leads and supports the market needs and enhancements.
. Be the focal point for alignment, communication, and escalation to increase the operations scalability for business and operations.
. Provides leadership, coaching and mentorship to the team managers/team leaders.
. Projects a positive image of the organization to employees, customers, industry, and community.
Experienced regional leader with a proven track record of managing large teams and successfully delivering operational goals across customer journey management, end-to-end onboarding, and KYC processes.
. Demonstrated expertise in building, developing, and scaling high-performing customer onboarding teams to drive efficiency, productivity, and service excellence.
. Strong understanding and knowledge of RBI KYC Master Directions and regulatory compliance requirements.
. Proven ability to lead teams in strict compliance with regulatory standards while balancing business needs to support scalable growth.
. Experienced in working within matrix reporting structures, with strong familiarity with technology products/services and global customer environments.
. Energetic and self-driven professional who learns quickly in fast-paced environments and consistently delivers high-quality customer outcomes.
. Possesses strong initiative, a confident voice, and the tenacity to advocate effectively for local operational and business requirements.
. Excellent relationship-building skills with the ability to collaborate and engage effectively with cross-functional teams and stakeholders.
If you are a results-driven professional with expertise in operations and a passion for the technology and telecoms sector, apply today to take the next step in your career
Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.
Job ID: 145005543
