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Director, Operational Improvement, Global Business Services

12-15 Years
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Job Description

Day-to-day responsibilities but not limited to:

Strategic Transformation Leadership

  • Design and execute transformation roadmaps aligned with business priorities
  • Lead initiatives across various verticals in GCC
  • Drive operational excellence through process reengineering and digital enablement
  • Work with cross functional teams and ability to drive change
  • Identify and enable implement digital solutions
  • Collaborate with technology teams to build scalable platforms and automation frameworks

Stakeholder Engagement & Governance

  • Partner with global stakeholders, GCC leaders to co-create transformation strategies
  • Establish governance structures for initiative tracking, reporting, and risk mitigation
  • Act as a change agent to foster a culture of innovation and continuous improvement

Capability Building & Impact Measurement

  • Build domain-specific capabilities within GCC through training, certifications, and knowledge sharing
  • Define KPIs and success metrics for transformation programs (e.g., cost savings, cycle time reduction, risk mitigation)
  • Monitor initiative performance and ensure timely delivery of outcomes.

Essential Traits:

  • 12- 15+ years of experience in finance and risk advisory, consulting, or transformation leadership roles
  • MBA or equivalent advanced degree preferred
  • Proven success in leading digital transformation initiatives across global teams or shared services
  • Excellent communication, stakeholder management, and program governance skills
  • Strategic thinker with hands-on execution capability
  • Deep curiosity about emerging technologies and their application in finance and risk
  • Ability to influence senior stakeholders and drive consensus
  • Resilience and adaptability in fast-paced, matrixed environments

More Info

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Open to candidates from:
Indian

About Company

As the leading independent provider of risk and financial advisory solutions, Kroll leverages our unique insights, data and technology to help clients stay ahead of complex demands. Kroll's team of more than 6,500 professionals worldwide continues the firm’s nearly 100-year history of trusted expertise spanning risk, governance, transactions and valuation. Our advanced solutions and intelligence provide clients the foresight they need to create an enduring competitive advantage. At Kroll, our values define who we are and how we partner with clients and communities.

Job ID: 126017605

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