Director of Operations

Accountable for achieving service level, cost, quality and employee morale within his/her AOR.

Building medium-long term facility expansion plans based on the company's vision by proactively working with network/A&I.

Drive SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions.

Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities.

Facilitate communication and coordination with different teams such as commercial, security & fleet.

Working with business development and customer success teams to reduce client escalation by monitoring that the queries, issues & grievances are taken care of within

time and improving customer experience.

Monitoring employee's safety and security parameters across region and ensures no unlawful activity occurs.

To assess the capability gaps of the team and to build a training plan to rectify the gaps.

HR/Employee related KRA's Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor.

Functional Skills Operations Management, Data Analysis, Stakeholder Management

Experience - Relevant experience in Logistics/ Manufacturing industry.

Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude

Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with

senior management.

*Traveling will be a part of the role.