Position Overview
We are seeking an experienced Director of Operations to lead our India office and serve as the on
ground executive presence for our rapidly growing organization. This strategic leadership role will bridge
the gap between our US-based executive team and India-based operations, driving operational excellence, revenue growth, and organizational efficiency across all departments.
Reporting directly to the CEO in the US, you will be responsible for managing day-to-day operations,
collaborating with department heads, and positioning the company for its next phase of growth. Key Responsibilities
Operational Leadership
- Oversee and optimize operations across Sales, Marketing, Customer Success, and Operations departments
- Work closely with department heads to modernize processes, improve efficiency, and increase
throughput
- Establish and monitor key performance indicators (KPIs) across all functional areas
- Identify operational bottlenecks and implement solutions to streamline workflows
- Drive continuous improvement initiatives to enhance service delivery and client outcomes Revenue & Growth Management
- Collaborate with Sales and Marketing heads to develop and execute revenue growth strategies
- Analyze performance metrics and market trends to identify new revenue opportunities
- Support the development and launch of new products and service offerings
- Ensure alignment between operational capacity and revenue targets
Customer Experience Excellence
- Partner with the Customer Success head to enhance client engagement and retention
- Address client disengagement issues and implement proactive intervention strategies
- Ensure consistent, high-quality service delivery throughout the client journey
- Develop solutions to reduce client withdrawals and program pauses
People & Team Management
- Provide leadership, mentorship, and guidance to 250+ employees across all departments
- Foster a high-performance culture focused on accountability, collaboration, and excellence
- Support department heads in talent development, performance management, and succession planning
- Navigate time zone challenges to maintain effective communication with US-based executives Strategic Initiatives
- Contribute to company-wide strategic planning and goal-setting
- Identify and evaluate opportunities for business expansion and operational scaling
- Lead cross-functional projects that drive organizational improvement
- Serve as the primary point of contact for India office matters
Education
- Bachelor's degree required; MBA or advanced degree preferred
- Certifications in operations management, Six Sigma, or related areas are a plus What Success Looks Like In your first 6-12 months, you will:
- Establish strong working relationships with all department heads and the US executive team
- Conduct comprehensive assessment of current operations and identify priority improvement areas
- Implement at least 3-5 major process improvements that measurably increase efficiency
- Develop and execute a plan to improve client retention and reduce withdrawal rates
- Create a roadmap for new revenue opportunities and product development
- Build a high-performing leadership team culture across departments
Why Join EB1A Experts
- Impact: Shape the future of a fast-growing company at a pivotal stage of development
- Autonomy: Significant authority to make decisions and drive change in the India office
- Growth: Opportunity to scale operations and potentially expand your role as the company grows
- Mission: Help individuals achieve their immigration dreams through exceptional service
- Leadership: Work directly with engaged founders and US executives committed to excellence Location
Hyderabad
Reporting Structure
Reports to: CEO (US-based)
Direct Reports: Sales Head, Marketing Head, Operations Head, Customer Success Head
Travel: This position requires travel to the couple of times per year for few weeks for strategic planning
sessions, executive meetings, and alignment discussions with the US-based leadership team. Additional
travel may be required based on business needs.
Skills: leadership,ceo,sales,management,operations,revenue,customer
