Responsibilities:
- Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
- Analyze and submit month-end reports and identify deviation from business plan goals
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
- Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to Director of Operations upon completion of promotion
- Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
Outlet Operation
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
- Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
- Build a good relationship with guests or regular patrons. Try to remember individual patron s names and their preferences to extend a personalized service
- Handle guests complaints and comments tactfully and efficiently
- Handle all administration work pertaining to cashier/bar operation requirement and company s policies
- Maintain department communication logbook and updated notice board
- Set and maintain purchasing procedures for all beverages
- Maintain par levels of stocked beverages at all times
- Display beverage selections in an attractive manner
- Adhere to legal and/or company policies and standards
- Understand and follow the laws and guidelines for beverage service
- Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
- Maintain complete knowledge of all beverage services, contents & preparation methods, and hotel services/features
- Ensure that health, safety and security procedures are in place in the outlet
- Demonstrate a thorough knowledge of beverage recipes and mixing procedures
- Create and maintain all beverage lists
- Perform proper handover and communication to the next shift
- Assist other food & beverage outlets with their operations during peak times or when required
Team Management
- Interview, select and recruit outlet employees
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members appearance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Main Complexity/Critical issues in the Job
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
- Responsible and accountable for outlet s profitability and revenue generation
Knowledge and Experience
- Secondary / High school education
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading, writing and oral proficiency in English language.
