Job Role : Build strategy to maintain Drip's portfolio & timely recovery from global clients on receivable finance(RF) & SCF, identification of issues causing delay, corrective action to reduce overdue and delinquency management through recovery action on early stress or distressed accounts.
Responsibilities include:
- Lead and manage a global collections team to optimize debt recovery processes
- Develop and implement effective collections strategies on a global scale
- Maintain positive relationships with clients while minimizing delinquencies
- Utilize data and performance metrics to analyze and provide insights for continuous improvement
- Work closely with regional teams and cross-functional departments to address unique challenges and contribute to policy development
- Mentor and motivate team members, fostering a high-performance culture
- Navigate international regulations and ensure compliance in diverse markets
- Play a key role in enhancing the overall efficiency and effectiveness of global collections efforts
What we look for:
- 10+ years of experience in collections, with hands-on experience in both field and tele-collections
- Prior experience in handling MSME/business loans is essential
- Proven track record of developing and implementing successful global collections strategies to optimize debt recovery processes
- In-depth understanding of international regulations related to collections, with a demonstrated ability to ensure compliance across diverse markets
- Strong expertise in legal processes and legal recoveries, with hands-on experience in managing litigation, recovery suits, and working closely with legal teams to drive effective resolution strategies
