Job Role : Build strategy to maintain Drip's portfolio & timely recovery from global clients on receivable finance(RF) & SCF, identification of issues causing delay, corrective action to reduce overdue and delinquency management through recovery action on early stress or distressed accounts.
Responsibilities include:
- Lead and manage a global collections team to optimize debt recovery processes
- Develop and implement effective collections strategies on a global scale
- Maintain positive relationships with clients while minimizing delinquencies
- Utilize data and performance metrics to analyze and provide insights for continuous improvement
- Work closely with regional teams and cross-functional departments to address unique challenges and contribute to policy development
- Mentor and motivate team members, fostering a high-performance culture
- Navigate international regulations and ensure compliance in diverse markets
- Play a key role in enhancing the overall efficiency and effectiveness of global collections efforts
Experience:
- 10+ years of experience in Collections, preferably in Business Loans, SME Loans, and Unsecured Lending
- Proven track record in managing end-to-end collections lifecycle
- Collections Expertise: Hands-on experience in both: Tele-Collections (Call-based recovery) & Field Collections (On-ground recovery operations)
- Ability to design and execute effective recovery strategies across delinquency buckets
- Strategic Leadership: Experience in developing and implementing global or multi-region collections strategies
- Strong focus on optimization of recovery rates, cost efficiency, and customer experience
Skills:
- Excellent communication and drafting skills
- Strong analytical skills for data-driven decision-making
- Exceptional communication and influencing skills with a focus on clarity and conciseness
- Entrepreneurial mindset to get things done
