Director – Merchant Operations
Location: Mumbai
About Snapmint
Snapmint is India's fastest growing EMI on UPI platform, present in over 2,300+ cities and serving more than 10 million customers. Founded in 2017 by IIT Bombay and ISB alumni, Snapmint is on a mission to unlock affordability for the young mass affluent consumers of India.
We invite you join our core team responsible for scaling business and financial processes as we embark upon our vision to reach 100M consumers in next few years.
Role Overview
Own and scale Snapmint's merchant lifecycle and operations, ensuring a seamless journey from onboarding to settlement. The role is critical in building a high-quality merchant ecosystem and improving Merchant NPS, activation, and retention.
Key Responsibilities:
- Own the end-to-end merchant lifecycle: onboarding, integration, go-live, and settlements
- Optimize merchant onboarding TAT, success rates, and integration quality
- Reduce onboarding friction and improve success rates and TAT
- Improve Merchant NPS and satisfaction metrics bybuilding scalable systems for merchant support, issue resolution, and reconciliation
- Drive improvements in settlement accuracy, timelines, and transparency
- Partner with Product, Tech, Finance, and Risk to streamline merchant workflows
- Develop playbooks to scale Snapmint's D2C merchant ecosystem (online + offline)
- Influence product roadmap for merchant tools, dashboards, and integrations
- Build and scale a high-performing merchant ops organization capable of supporting 10x–100x growth in merchant base and transaction volumes
What we are looking for:
- 7+ years in merchant ops / seller ops / marketplace ops
- Strong understanding of E-commerce ecosystems and merchant workflows
- Experience in process design, integrations, and scaling operations
- Ability to drive cross-functional execution in high-growth environments
