Director Managed Services-F&A

We're hiring a seasoned leader to drive end-to-end client service delivery for a large team in outsourcing/shared services. You'll partner with Operations, IT, HR and client stakeholders to deliver on SLAs, lead process excellence, automation and transition governance, resolve escalations, and uplift performance. You'll also grow accounts (upsell/cross-sell), ensure compliance & audit readiness, craft exec-ready performance reviews, support BD, champion people development & hiring, and oversee billing, invoicing, collections & FTE pricing. SAP exposure is a plus; strong MS Office and communication skills are must-haves.

Education: Chartered Accountant with 10+ years of work experience. Industry exposure is a must. Experience: 10+ years of experience in project delivery, business development, and client coordination. Experience in a consulting or professional services environment is Mandatory.

Responsibilities

1. Business development & Proposals Search, explore clientele and have ability to convert them into potential clients. Calculate team costs to prepare accurate fee quotes. Draft, review, and finalize client proposals with attention to detail. Follow up with clients to ensure timely feedback and acceptance of proposals.

2. Client Engagement and Pitching Attend client meetings to understand their needs and represent the organization professionally. Pitch Business Development Organization (BDO) solutions tailored to client requirements. Coordinate with relevant partners and internal teams to develop comprehensive solutions for clients. Management of the client requirements - a must

3. Conflict of Interest (COI) Management Collaborate with Sales teams to identify and raise Conflicts of Interest (COIs). Coordinate with Ethics teams to obtain COI clearances. Respond promptly to COI-related queries until clearance is achieved.

4. Team Building and Recruitment Prepare and distribute Job Descriptions (JDs) to internal HR and Business Support Operations (BSO) teams. Screen candidate CVs to shortlist qualified applicants. Organize and facilitate team interviews, including coordination with clients for candidate interviews. Negotiate salaries to align with organizational budgets and candidate expectations.

5. Engagement Letter (EL) Management Draft and finalize Engagement Letters (ELs) in coordination with relevant stakeholders. Ensure ELs comply with legal requirements and obtain necessary clearances. Follow up on EL execution until fully completed.

6. Billing and Collections Manage billing processes in accordance with EL terms. Coordinate with the Finance team to ensure accurate and timely invoicing. Follow up with clients on outstanding payments and collections. Prepare and submit Collection Management Information System (MIS) reports to central teams. Maintain and report the billing order book to central teams.

7. HR and Administrative Support Assist teams with timesheet submissions, IT asset management, IT login issues, and Operational Expenditure (OPE) queries. Manage team appraisals, ensuring fair and timely evaluations. Address team members salary and HR-related concerns promptly and professionally.

8. Management Information Systems (MIS) and Miscellaneous Support management with MIS reporting as required. Assist clients in mapping their processes to identify automation opportunities.

Provide ongoing support to deputed personnel, resolving client- or work-related queries.

Qualifications

Education: Chartered Accountant with 10+ years of work experience. Industry exposure is a must. Experience: 10+ years of experience in project delivery , business development, and client coordination. Experience in a consulting or professional services environment is preferred. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for proposal drafting, cost calculations, and MIS reporting. Knowledge of IT products required for the industry a must.

Interested DM me to learn more.