Key Role Responsibilities:
Operations Leadership
Engage with stakeholders to understand business context & expectations to devise solutioning &
target operating mode
Define transition plan & drive effective transitions with clear milestones
Define effective Shared service & process control measures
Ensure all operational deliveries are managed as expected
Ensure that accounting & payments to suppliers in time, reconciliation of bank and ledger accounts,
reconciliation of inventory, and establishing effective control over collection from customers
Ensure that all AR processes, including billing, revenue accounting etc are managed effectively
Must have experience of all 4 financial tower.
Ensure that Internal & External audit requirements are met and proper validation of accounts &
prepare monthly variance report.
Ensure quality reviews of GSC deliverables are conducted
Create active engagement with Users across the organization to establish a culture of identifying root
causes for performance gaps, identifying suitable solutions, and deploying the same
Establish relevant KPIs (GSC & Process Success) to generate ownership within the team
Must come from BPO background and should be comfortable to work in US, Europe time zones.
Transformation Leadership
Identify opportunities of transformation in the process to enhance effectiveness Conduct process assessments to identify areas for improvement and recommend process changes.
Drive best practices
Creating, implementing and monitoring processes and procedures finance processes
Collaborate with department heads and process owners to establish process improvement goals and
targets and develop action plans to achieve them
Drive digitization of processes
Participate in new scope solutioning & transitions
Support Business units to develop appropriate metrics to demonstrate Process efficiency and
effectiveness
Analyze process performance data to identify trends, patterns, and areas for improvement
Manage interface between business and IT development teams and support in developing the right
solutions when improving processes
Stakeholder Management
Interact with stakeholders & drive effective governance
Develop and deploy relevant Performance Review cycle at different levels of the organization
Manage escalations proactively
Help to drive data driven decision making by providing insights to Business Performance through
Dashboard
Team Management
Lead & monitor team
Help to create a culture of Best Practice Adoption
Skills & Competencies:
Good Communication skills in English language, both oral and written.
Experience in transition, setup & running offshored Finance operations
Possess strong analytical skills & transformation experience
Work flexible over-hours in close coordination with line manager covering situations where business
requires urgent execution.
Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate
communicator, Team player, Flexibility in work schedule, Aptitude for prioritization/multi-tasking
Education & Qualifications:
Must be Qualified Chartered Accountant with a minimum of 15 years of experience in F&A outsourcing
/ offshoring
Should also be Six sigma Green belt/ Lean belt certified.
