Director - Global HR Operations (Female Applicants)

Job Title: Director - HR Services EM

Location: Gurgaon

We are seeking a strategic and dynamic Director HR Services (Emerging Markets) to lead and grow our HR Services delivery across multiple countries within Emerging Markets. As part of our Global Business Services (GBS)organization, this leader will be responsible for overseeing the delivery of standardized, high-quality HR services that have recently transitioned to the India Hub. The role requires driving operational excellence, stakeholder partnership, and continuous improvement across a geographically dispersed team.

This position is pivotal in ensuring a seamless employee experience, stabilizing transitioned processes, and building a scalable, future-ready HR services model for Emerging Markets

Key Responsibilities:

Leadership & Operations

• Lead and manage the HR Services team supporting multiple Emerging Market countries, ensuring consistent, high-quality service deliver
• Stabilize and optimize recently transitioned HR processes from various countries into the India Hub
• Provide strategic leadership to a team spread across geographies, fostering collaboration, accountability, and service excellence

Service Delivery & Process Excellence

• Ensure HR services are delivered with accuracy, timeliness, and compliance with local labor laws, company policies, and global standard
• Drive continuous improvement, automation, and digital solutions to enhance efficiency and employee experience
• Monitor KPIs, SLAs, and service dashboards, proactively addressing variances and issue
• Identify expertise gaps & create upskilling plan (i.e. establish GBS team as SAP/MyHub expert
• Establish practices to stay updated on business news & EM strate
• Ignite passion for the Brand & nurture sense of belonging (ie sports, roll out Leadership framework training, review Onboarding process for new joiner
• Upskill team leads & equip them with adidas leadership toolkit (ie on remote leadership, growth mindset, etc

People Leadership

• Lead, coach, and develop a culturally diverse team across multiple location
• Create a culture of inclusion, high performance, and continuous learning
• Develop leadership bench strength and succession planning for HR Services in Emerging Market

Transformation & Change

• Champion change management efforts in stabilizing newly transitioned service
• Lead initiatives to standardize and harmonize HR processes across Emerging Market
• Stay ahead of market trends in HR operations and shared services to embed best practice

Qualifications & Experience

15+ years of progressive HR/HR Services/Shared Services experience, with at least 5 years in a leadership role managing large, multi-country teams

. Strong understanding of HR operations (Payroll, Employee Data Management, Onboarding, Benefits, Employee Lifecycle, Case Management, etc.) and compliance in Emerging Markets

.Proven track record of leading HR service delivery within a GBS/Shared Services environment

. Experience in process migration, stabilization, and transformation project

Exceptional stakeholder management skills with experience working in a complex, global matrix organization

Strong business acumen, analytical ability, and a mindset for continuous improvement

Key Competencies

Strategic Leadership : Ability to set direction, inspire, and drive results across geographies

Operational Excellence : Strong focus on efficiency, metrics, and continuous improvement

Global Mindset: Cultural sensitivity and ability to operate effectively across diverse markets

Change Agility : Skilled at leading through transition, transformation, and complexity

Collaboration & Influence: Builds strong partnerships across functions and leave