Director Digital Workplace

• Foster a culture of digital innovation and continuous improvement by incorporating user feedback into decision-making processes.
• Enhance employee engagement by delivering user-friendly, cutting-edge solutions tailored to the evolving needs of the workforce.
• Provide leadership in change management and training initiatives to ensure smooth adoption of digital workplace tools.
• Define and execute the digital workplace strategy aligned with business objectives and workforce needs.
• Stay ahead of trends in workplace technologies to introduce innovative tools and processes.
• Collaborate with cross-functional leaders to ensure digital solutions meet operational and cultural goals.
• Develop and maintain desktop images and software configurations to meet employee needs and compliance requirements.
• Ensure desktop and endpoint performance, reliability, and security through proactive monitoring and troubleshooting.
• Manage hardware inventory and ensure devices meet evolving performance and usability standards.
• Establish and maintain standard operating procedures (SOPs) for device management and user support.
• Prioritize employee satisfaction by delivering intuitive, user-friendly technology experiences.
• Collect and analyze feedback to continuously refine tools, platforms, and support processes.

WHO YOU ARE

• Bachelors degree in information technology, Business Administration, or related field; advanced degree preferred.
• 8+ years of experience in IT, with a focus on workplace technologies and digital transformation.
• Expertise in modern workplace technologies, including Office 365, collaboration platforms, and endpoint management tools.
• Deep understanding of device management platforms (e.g., Intune, SCCM, Jamf) and modern workplace solutions.
• Strong knowledge of IT security principles and compliance standards for end-user devices.
• Proven ability to balance strategic vision with hands-on implementation.
• Exceptional leadership, communication, and problem-solving skills.