Director

About the Role:

We are looking for an experienced Director to lead the ServiceNow practice in the ET&P (Enterprise Transformation and Planning) domain. In this role, you will be responsible for driving the strategic direction and execution of ServiceNow solutions for our clients. You will oversee the delivery of end-to-end solutions leveraging the ServiceNow platform, ensuring high-quality implementation, continuous improvement, and successful adoption of ServiceNow within the enterprise environment.

As a ServiceNow Director, you will lead a team of consultants, developers, and architects, collaborate with senior stakeholders, and drive innovation to optimize IT operations, workflows, and service management processes. This is a leadership role that requires deep expertise in ServiceNow, strong business acumen, and the ability to deliver complex solutions in a fast-paced, client-driven environment.

Key Responsibilities:

• Leadership and Strategy: Lead and define the strategy for ServiceNow services within the organization. Work closely with senior leadership to align ServiceNow initiatives with overall business goals, ensuring value-driven outcomes for clients.
• Solution Design & Delivery: Oversee the design, development, and deployment of ServiceNow solutions across different modules such as ITSM (IT Service Management), ITOM (IT Operations Management), HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC), etc. Ensure successful delivery from concept to implementation.
• Client Engagement: Build and maintain strong relationships with key clients, understanding their business challenges and translating those into ServiceNow solutions that deliver business value. Serve as a trusted advisor, providing thought leadership and guidance on ServiceNow best practices.
• Team Management & Development: Manage and mentor a team of ServiceNow professionals, including consultants, architects, and developers. Foster a culture of continuous learning and professional growth within the team.
• Operational Excellence: Ensure operational excellence in the delivery of ServiceNow services, focusing on quality assurance, project governance, risk management, and adherence to timelines and budgets.
• Innovation & Optimization: Drive the adoption of new ServiceNow features, modules, and industry best practices. Identify opportunities for process improvement and automation across IT and business functions, leveraging the full potential of the ServiceNow platform.
• Sales & Business Development: Collaborate with the sales team to identify new business opportunities and develop proposals for ServiceNow implementations. Assist in business development activities, including pre-sales support, proposal development, and client presentations.
• Financial Management: Manage the financial performance of the ServiceNow practice, ensuring the successful delivery of projects within budget and on schedule. Oversee resource allocation and project profitability.

Skills & Qualifications:

• Experience: 10+ years of experience in ServiceNow implementation and consulting, with at least 5 years in a leadership role. Extensive experience in delivering ServiceNow solutions across multiple modules.
• ServiceNow Expertise: Deep knowledge of the ServiceNow platform, including configuration, customization, integration, and implementation across various modules like ITSM, ITOM, HRSD, GRC, SecOps, etc.
• Leadership: Proven leadership experience in managing and mentoring teams of technical consultants and architects. Ability to inspire and motivate teams to achieve outstanding results.
• Client Relationship Management: Strong experience in managing client relationships, understanding business needs, and translating them into technical solutions. Ability to engage with senior executives and stakeholders.
• Business Acumen: Strong understanding of business processes, IT operations, and digital transformation initiatives. Ability to align ServiceNow solutions with clients business objectives and outcomes.
• Project Management: Excellent project management skills with experience in delivering complex, large-scale IT projects on time and within budget. Knowledge of project management methodologies such as Agile, Waterfall, or DevOps.
• Sales & Business Development: Experience in pre-sales activities, including RFP responses, proposal development, and client presentations. Ability to identify and capitalize on business opportunities.
• Certifications: ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are highly desirable.

Education:

• A Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field. MBA or relevant business qualifications are a plus.