Director - Control Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services (GMNS) brings together American Express merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.

The objective of the GMNS Control Management Risk ID, Assessment, Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GMNS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GMNS is looking for a Director Risk ID, Assessment & OR Advisory to lead our program strategy function.This leader will manage a small team of high-performing professionals focused on implementing and maintaining program infrastructure and related capabilities and practices for our organization.This role will involve extensive collaboration with partners across Control Management, business units, functional areas, and geographies.

The Director, GMNS Risk ID, Assessment & OR Advisory will:

.Provide strategic program and project management leadership across our Risk ID, Assessment and OR Advisory teams to enable effective program delivery and implementation of strategic changes

.Maintain GMNS-specific infrastructure, tools and guidance to facilitate BUs in their risk assessments performance (e.g., Risk & Control Self-Assessment (RCSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)

.Facilitate risk/control monitoring capabilities by developing risk profile reporting and enabling the proactive communication of key OR trends, risk assessment data / themes / activities to senior management, to facilitate informed decision-making

.Collaborate with our stakeholders and partners to understand and drive upcoming program and process changes, including leading stakeholder forums and related agenda items

.Champion risk management practices within the business

.Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

.6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

.Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

.Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

.Experience within financial services industry

.Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

.Ability to demonstrate thought leadership and drive initiatives through to implementation

.Demonstrated history and ability to manage large programs and influence horizontally across teams spread over geographies and with varying backgrounds

Preferred Qualifications:

.Bachelor's Degree in Finance, Business, Risk Mgmt., or related field advanced degrees (e.g., MBA, MSc) or certifications are advantageous

.Experience in at least one of the following:

oProviding identification of operational risks throughout business processes and systems

oFacilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

oEnhancing risk assessments and associated methodologies

oLeading independent control monitoring, including identification of control improvements

oIdentifying areas of risk for intervention, including conducting independent quality assurance and process testing

oCompiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.