Director - Control Management

Global Merchant & Network Services (GMNS) brings together American Express merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.

The objective of the GMNS Control Management Risk ID, Assessment, Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GMNS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GMNS is looking for a Director Risk ID, Assessment & OR Advisory to lead our program strategy function. This leader will manage a small team of high-performing professionals focused on implementing and maintaining program infrastructure and related capabilities and practices for our organization. This role will involve extensive collaboration with partners across Control Management, business units, functional areas, and geographies.

The Director, GMNS Risk ID, Assessment & OR Advisory will:

Provide strategic program and project management leadership across our Risk ID, Assessment and OR Advisory teams to enable effective program delivery and implementation of strategic changes

Maintain GMNS-specific infrastructure, tools and guidance to facilitate BUs in their risk assessments performance (e.g., Risk & Control Self-Assessment (RCSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)

Facilitate risk/control monitoring capabilities by developing risk profile reporting and enabling the proactive communication of key OR trends, risk assessment data / themes / activities to senior management, to facilitate informed decision-making

Collaborate with our stakeholders and partners to understand and drive upcoming program and process changes, including leading stakeholder forums and related agenda items

Champion risk management practices within the business

Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

Experience within financial services industry

Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Ability to demonstrate thought leadership and drive initiatives through to implementation

Demonstrated history and ability to manage large programs and influence horizontally across teams spread over geographies and with varying backgrounds

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Experience in at least one of the following:

o Providing identification of operational risks throughout business processes and systems

o Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

o Enhancing risk assessments and associated methodologies

o Leading independent control monitoring, including identification of control improvements

o Identifying areas of risk for intervention, including conducting independent quality assurance and process testing

o Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

ORMCM

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities