Description
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.
The Team
A&M is seeking an Director / Associate Director – Legal Services to lead and ensure high-quality delivery and efficiency for SHP, one of the rising businesses of A&M Inc. This role will be a part of the broader A&M Knowledge Services offering, which specializes in designing value added services for A&M entities globally in Private Equity, Legal Services and Executive Search. We are seeking an SME conversant in LPO and Legal KPO with 10-15 years of experience to lead practice development services for SHP, including conceptualize offerings impacting the case/matter lifecycle, business development & marketing, knowledge management, reporting and analytics. Apart from legal services delivery, this individual is ideally one who thinks entrepreneurially and has a bias for action. The ability to ideate, design propositions/work types, drive adoption and influence the operating model of SHP is the core focus of this role. This individual can expect a dynamic, independent minded, action-oriented, collegiate and supportive environment and is expected to bring a positive, problem solving mindset.
How You Will Contribute
Stakeholder Engagement
- Serve as a strategic advisor to senior client stakeholders (e.g., GCs, Legal Ops Heads)
- Align LPO services with broader business and legal priorities
- Drive executive-level governance and performance discussions
- Identify opportunities for account growth, cross-sell, and scope expansion
- Collaborate internally with consulting, technology, and sales teams
- Influence solution design and contribute to business development efforts
- Build long-term, trusted client relationships Team
Leadership & Development
- Lead and manage a high-performing, cross-functional team (legal, process, tech)
- Define and execute talent strategy, including hiring and capability building
- Mentor and develop senior team members; build leadership pipeline
- Drive a culture of ownership, innovation, and continuous learning
- Set clear performance expectations and accountability frameworks
- Enhance employee engagement, retention, and team morale
- Promote collaboration across geographies and functions
Process Transformation & Innovation
- Define and execute the enterprise-wide transformation roadmap for legal processes
- Reimagine workflows using platform-based delivery, AI/GenAI, and automation
- Identify and prioritize high-impact use cases (e.g., CLM, document review, IP lifecycle)
- Translate transformation opportunities into scalable, deployable solutions
- Partner with technology teams and external vendors to co-build tools and accelerators
- Develop reusable frameworks, assets, and best practices across engagements
- Drive continuous innovation and differentiation in service offerings
Operational Delivery & Excellence
- Provide strategic oversight of global, multi-location delivery operations
- Establish governance models for performance tracking and issue resolution
- Drive capacity planning, demand forecasting, and resource optimization
- Standardize processes to ensure consistency while enabling client-level customization
- Ensure operational resilience, scalability, and business continuity
- Embed a culture of accountability, efficiency, and continuous improvement
Quality & Risk Management
- Establish and institutionalize a zero-defect quality mindset across teams
- Implement advanced quality assurance frameworks, including automated checks
- Drive first-time-right delivery through structured QA and review mechanisms
- Ensure compliance with global data privacy and regulatory standards (e.g., GDPR, CCPA)
- Proactively identify, assess, and mitigate operational and reputational risks
- Act as escalation authority for critical quality, compliance, or delivery issues
- Lead root-cause analysis and systemic resolution of recurring challenges
Qualifications
- 09-15 years of experience across legal operations, LPO, or consulting, including at least 5 years in a service delivery leadership capacity
- Excellent communication skills (particularly written)
- The ability to solve problems in a methodical, practical way
- Ability to multi-task, follow-up/follow through, be thorough, prioritize and pay close attention to detail are required
- Responsive to the demands of lawyers and an ability to work under pressure
- Must be able to function seamlessly in a time sensitive environment (i.e. handle urgent/rush requests, without sacrificing quality)
- Must be customer service oriented Knowledge of Outlook, Excel, Word is required
- Deep understanding of legal conflict check principles, ethical obligations, and risk considerations
- Familiarity with legal conflict databases (e.g., Intapp Open, Elite, Aderant)
- Ability to handle sensitive information with discretion and professionalism
- Flexible to support time-sensitive conflict searches, including scheduled off-hours or weekend assignments.
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Inclusive Diversity
A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
