Operations Leadership
- Engage with stakeholders to understand business context & expectations to devise solutioning & target operating mode
- Define transition plan & drive effective transitions with clear milestones
- Define effective Shared service & process control measures
- Ensure all operational deliveries are managed as expected
- Ensure that accounting & payments to suppliers in time, reconciliation of bank and ledger accounts, reconciliation of inventory, and establishing effective control over collection from customers
- Ensure that all AR processes, including billing, revenue accounting etc are managed effectively
- Ensure that Internal & External audit requirements are met and proper validation of accounts & prepare monthly variance report.
- Ensure quality reviews of GSC deliverables are conducted
- Create active engagement with Users across the organization to establish a culture of identifying root causes for performance gaps, identifying suitable solutions, and deploying the same
- Establish relevant KPIs (GSC & Process Success) to generate ownership within the team
- Must come from BPO background and should be comfortable to work in US, Europe time zones.
Transformation Leadership
- Identify opportunities of transformation in the process to enhance effectiveness
- Conduct process assessments to identify areas for improvement and recommend process changes. Drive best practices
- Creating, implementing and monitoring processes and procedures finance processes
- Collaborate with department heads and process owners to establish process improvement goals and targets and develop action plans to achieve them
- Drive digitization of processes
- Participate in new scope solutioning & transitions
- Support Business units to develop appropriate metrics to demonstrate Process efficiency and effectiveness
- Analyze process performance data to identify trends, patterns, and areas for improvement
- Manage interface between business and IT development teams and support in developing the right solutions when improving processes
Stakeholder Management
- Interact with stakeholders & drive effective governance
- Develop and deploy relevant Performance Review cycle at different levels of the organization
- Manage escalations proactively
- Help to drive data driven decision making by providing insights to Business Performance through Dashboard
Team Management
- Lead & monitor team
- Help to create a culture of Best Practice Adoption
Skills & Competencies:
- Good Communication skills in English language, both oral and written.
- Experience in transition, setup & running offshored Finance operations
- Possess strong analytical skills & transformation experience
- Work flexible over-hours in close coordination with line manager covering situations where business requires urgent execution.
- Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator, Team player, Flexibility in work schedule, Aptitude for prioritization/multi-tasking
Education & Qualifications:
- Must be Qualified Chartered Accountant with a minimum of 15 years of experience in F&A outsourcing / offshoring
- Should also be Six sigma Green belt/ Lean belt certified.
