Director - Account Receivable

About ACA:

ACA was founded in 2002 by four former SEC regulators and one former state regulator. The founders saw a need for investment advisers to receive expert guidance on existing and new regulations. Over the years, ACA has grown both organically and by acquisition to expand our GRC business and technology solutions. Our services now include GIPS standards verification, cybersecurity and technology risk, regulatory technology, ESG advisory, AML and financial crimes, financial and regulatory reporting, and Mirabella for establishing EU operations.

ACA is an equal opportunity employer that values diversity. We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law.

Position Summary

The Director of Accounts Receivable is responsible for the strategic and operational oversight of the ACA billing and collections teams. This role will lead the billing and collections functions, ensuring accurate and timely invoicing in compliance with company policies and client contract terms, and effective collection of customer payments. The Director partners closely with finance leadership, account teams, and cross-functional stakeholders to resolve complex billing issues, optimize processes, and support client relationships. This position plays a critical role in driving cash flow, maintaining billing integrity, and contributing to the overall financial health and operational effectiveness of the organization.

Key Duties & Responsibilities

• Lead and manage the day-to-day operations of the billing and collection function, overseeing a team of 25-30 billing and collection analysts who create and process on average, 1,800 invoices per month, to ensure accurate, timely, and compliant invoicing and cash collection.
• Ensure billing activities are executed in accordance with client contract terms and company policies; identify, investigate, and resolve billing discrepancies in collaboration with internal stakeholders.
• Oversee follow-up on outstanding invoices, proactively identifying at-risk or problem accounts and partnering with leadership and account teams to drive timely resolution.
• Review and monitor daily and weekly operational reports to ensure billing workflows, approvals, and collection activities move through established processes.
• Monitor AR aging reports and prioritize collection efforts accordingly.
• Develop, implement, and continuously refine collection strategies to maximize payment recovery while maintaining positive client relationships.
• Review of customer accounts on a periodic basis including performance of customer reconciliations.
• Build and maintain effective working relationships with ACA account owners and other customer facing personnel responsible for invoicing approval and payment.
• Establish, document, and enforce workflow policies and standard operating procedures (SOP's) to ensure consistency and compliance across the team.
• Identify operational efficiencies and collaborate with other finance and operational teams including project setup, cash applications, and tech support to implement process and system improvements.
• Participate in cross-functional initiatives, including the testing and rollout of the companywide Quote to Cash initiative set to launch in Q4 2026.
• Support internal and external audits by providing detailed reporting on billing activities, analysis, and supporting documentation.
• Lead, train, and motivate the team, providing guidance on best practices and performance expectations.

Required Education and Experience

1. Bachelor's degree in finance
2. Minimum of ten (10) years of billing experience with experience in customer master data and collections preferred
3. Minimum of five (5) years of supervisory experience

Required Skills and Attributes

• Ability to exercise discretion and make independent judgments on matters of significance
• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task and prioritize effectively
• Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal oriented; proactive in one's own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
• Dedicated to upholding ACA's high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills
• Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet

What working at ACA offers:

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You'll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.