Job Title: Digital Transformation & Modernization
Location: Mumbai
Reporting To: CIO
Role Purpose: To lead enterprise-wide transformation and modernization initiatives across core platforms including iTopaz, iTariff, Intellihub, and enterprise integrations. The role will drive end-to-end delivery, ensure business continuity, and enable scalable, future-ready architecture while maximizing user adoption and business value.
Key Responsibilities
1. Product Delivery & Modernization
- Drive end-to-end modernization of iTopaz (Frontend, Backend, Database migration) ensuring milestone adherence and quality delivery.
- Lead PostgreSQL transition initiatives, including successful conversion of Crystal Reports frameworks.
- Oversee iTariff modernization, ensuring alignment with business and digital strategy.
- Provide assistance for the Intellihub and run reviews
- Appetite for taking on the Internal stakeholders need (ECU 360, CRM Sales etc.)
- Ensure guidance for the EDI and integration priorities with minimal impact on business operations and go-live stability.
2. Execution Excellence
- Credibility to understand and manage large-scale transformation programs covering:
- 67+ internal applications modernization
- 300+ EDI / integrations upgrade to PostgreSQL
- Ensure seamless integration of Topaz across D365 F&O, CRM, Data Lake, and MDM ecosystems.
- Drive structured program governance, risk mitigation, and stakeholder alignment across global teams.
- Ensure continuity of Topaz CR support and change management for 300+ offices and 15,000 users globally.
3. User Experience & Adoption
- Deliver enhanced user experience with a target of >90% positive user feedback on usability and performance.
- Ensure minimal productivity disruption (<15%) during system transitions.
- Enable seamless migration of 100+ critical applications without business disruption.
- Drive adoption of Intellihub, ensuring measurable business usage and engagement.
4. Business Value Creation
- Translate transformation initiatives into tangible business outcomes including efficiency gains, cost optimization, and improved decision-making.
- Track and deliver measurable KPIs tied to productivity, system performance, and ROI.
5. Innovation & Future Readiness
- Build a future-ready digital architecture leveraging modern technologies, scalable platforms, and data-driven capabilities.
- Drive innovation through POCs, automation, and intelligent platforms (Intellihub).
- Establish best practices for modernization, integration, and platform scalability across the enterprise.
Key Success Metrics (KPIs)
- % completion of iTopaz modernization milestones (Frontend, Backend, DB).
- On-time delivery of EDI / integrations with minimal go-live disruption.
- Successful rollout of PostgreSQL-based reporting framework.
- 90% user satisfaction and <15% productivity loss during transition.
- Modernization of 67+ applications and 300+ integrations.
- Adoption and business impact of Intellihub.
- Stability and support effectiveness across global user base (15K+ users).
Candidate Profile
- 12–18 years of experience in digital transformation / enterprise technology / large-scale program management.
- Proven track record of leading complex modernization programs involving ERP, integrations, and data platforms.
- Experience in logistics, supply chain, or global enterprise environments preferred.
- Strong expertise in application modernization, database migration (PostgreSQL), and system integrations.
- Experience with D365 F&O, CRM, Data Platforms, and enterprise integration frameworks.
- Ability to drive large-scale change management and global stakeholder alignment.
- Strong business acumen with focus on value creation and user adoption.
