Develops and implements strategies to enhance digital capabilities and efficiency
Collaborates with Product/Service/Business Process Owners to deliver proof of concept and digital services within timelines/sprints.
Technical Solution Development
Collaborates with stakeholders to gather and analyze technical requirements.
Translates business requirements into technical solutions to optimize business experience
Analyzes problems and provides problem-solving expertise to resolve complex issues efficiently within stipulated timeframes
Documents technical processes and provides training to support teams
Compliance & Standards
Monitors and enforces compliance with digital security, data protection policies, and industry regulations
Drives and maximizes compliance with policies and procedures across sites.
Team Leadership & Stakeholder Management
Leads and mentors site-level digital teams to build capabilities and performance.
Develops partnerships with vendors and service providers.
Builds relationships with end-users through regular updates and training sessions on digital solutions.
Proactively shares knowledge and experiences in focus groups with colleagues from own and other teams.
Performance Management & Improvement
Reports on digital site performance metrics and recommends improvements to senior management
Monitors customer satisfaction and all IT incidents/requests escalated by users
Identifies problems, supports analysis, and channels continuous service improvement opportunities
Provides insight on impact of global initiatives on local business
Financial Management
Manages local OT costs including PO creation, accruals, and monthly invoice reviews with finance controllers
Critical Experiences
Bachelor's or Master's degree in Information Technology, Computer Science, or related field with a focus on digital infrastructure and operations.
Hands-On experience managing digital infrastructure and operations, including leading site-level digital teams and implementing digital transformation projects.
Relevant certifications such as ITIL Foundation for IT service management and cybersecurity certifications (e.g., CISSP or CISM) to ensure compliance and security management.
