Job Description M365 & Intune L2 Support Engineer
Role: M365 & Intune L2 Support Engineer Experience: 47 Years Work Location: Noida Employment Type: Full-Time
Role & Responsibilities
- Provide Level 2 operational and technical support for Microsoft 365 and Intune service.
- Administer and troubleshoot Microsoft 365 workloads including:
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Microsoft Teams
- Azure Active Directory (Entra ID)
- Manage and support Microsoft Intune (Endpoint Manager) for:
- Windows 10/11 device enrollment (Azure AD Join / Hybrid Join)
- Configuration and compliance policies
- Application deployment and updates
- Endpoint security and baseline policies
- Troubleshoot and resolve complex issues related to:
- Device provisioning via Windows Autopilot
- Conditional Access, MFA, and SSO
- Windows Hello for Business
- BitLocker encryption and recovery
- Defender for Endpoint integration
- Perform incident management, service request handling, and change support ensuring adherence to defined SLAs.
- Conduct root cause analysis, implement corrective actions, and prevent recurrence.
- Work closely with L3 engineering teams, OEMs, and Microsoft support for critical incidents.
- Support endpoint hardening, security compliance, and audit requirements as per Digiyatra / government standards.
- Maintain and update SOPs, technical documentation, and operational runbooks.
- Participate in production support, patching activities, and security rollouts.
- Ensure strict adherence to information security and data privacy guidelines applicable to government projects.
Mandatory Technical Skills
- Strong hands-on experience in Microsoft 365 Administration
- Proven expertise in Microsoft Intune / Endpoint Manager
- Deep knowledge of:
- Azure AD (Entra ID)
- Conditional Access & MFA
- Device Compliance & Configuration Profiles
- Windows 10/11 Endpoint Management
- Experience in Autopilot deployment and troubleshooting
- Practical knowledge of PowerShell scripting for admin automation
- Exposure to Defender for Endpoint & Endpoint Security policies
- Familiarity with ticketing tools and ITIL-based support processes
