Jio Is inviting application for the role Digital Repair Specialist at Chennai
Requirements
- Education: Diploma(Preferably in ECE/ Telecommunication/ IT/CS)
- Experience : 2-4 years
Job Description:
- Shortlist, onboard and certify Partner/Technician
- Ensure availability and manage upgrades or terminations,
- Conduct initial training, reskilling, upskilling, and periodic,refresher programs
- Deliver hands-on field training through OJTs
- Track KPIs and performance metrics of partners and technicians
- Take corrective actions based on evaluation outcomes
- Guide and support issue resolution within TAT to ensure customer,satisfaction
- Conduct audits, inventory reconciliation and FTTx device inspections
- Handle walk-in customer interactions, device repairs/swaps, CRM,entries, and software upgrades
- Train and support extended service points
- Travel to touchpoints as per requirement
- Handle complaint management, out-calling, and coaching Jio,Associates as per need
Skill Set:
- Handset repair skills,
- Knowledge of spares operations,
- Knowledge of CRM Systems,
- Technical knowledge and field team management skills
- Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades
