Who We Are
Telstra is Australia's leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we're building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We've grown quickly since our inception in 2019, now with offices in Pune and Bangalore
Key Accountabilities:
This is how you will bring the purpose of your role to life:
- Contribute to in year planning at the Group and Function level to inform the OKRs.
- Leverage planning expertise to translate strategic OKRs into Epics, resource requests and dependencies for each quarter.
- Engage and align mission team members and stakeholders around the product or mission vision communicating in clear and simple terms.
- Create an abundance of clarity for mission team members, by ensuring team members objectives align to what they are expected to deliver, and as a servant leader, empower and support the team to execute on priorities and achieve outstanding results.
- Support Chapter Leads by providing feedback to them on how their chapter members are delivering on their mission, meeting their objectives and showing up as a team member. Partner with Chapter Leads to support development actions for team members by providing appropriate mission work opportunities.
- Contribute to the Digital Chapter Area through domain expertise and by forming strong relationships across multi-disciplinary groups and leading Chapter initiatives.
- Encourage innovation and problem solving by coaching the mission team to assess problems from various perspectives using human centered design methodologies.
- Contribute to enterprise digital product strategies and solutions that deliver greater business and customer value
- Apply your extensive experience to identify new and emerging opportunities to address gaps and improve the positioning of digital products and services across the portfolio.
- Take accountability for customer journeys and experiences delivered through Telstra's Digital Channels, by overseeing the full product lifecycle to ensure the portfolio is being managed to an excellent standard.
- Ensure robust performance planning, monitoring and management practices are in place.
- Leverage your excellent communication and influencing skills to maintain alignment of digital products within the Group and provide guidance to others on decision making related to product suites and digital journeys.
- Collaborate with Group Leads, Group Owners and Chapter Leads to establish, manage and prioritize the work backlog to ensure your team has clarity on OKR (objectives & key results) contribution.
- Authentically engage and establish relationships with interdepartmental stakeholders, driving integration with digital and customer experience teams, maintain customer focus, identify gaps, and synthesize feedback to shape the product roadmap.
- Collaborate and work directly with customers to test experiences and collate feedback, to determine opportunities to raise the overall quality of the digital experience.
- Model best practice customer experience and digital journey mapping tools and techniques, to support peers and team members to continually improve and deliver consistently high-quality output.
- Maintain knowledge of digital trends and customer preferences through active thought leadership and share expertise with team members to inform new digital product releases that deliver optimal experiences.
- Apply your impressive problem-solving abilities to evaluate and assess customer journey risks or issues, and work collaboratively with team members to resolve them in an efficient and timely manner.
- Act as a champion for Agile practices and mindsets when working within Telstra's Agile operating mode.
Essential Skills:
- Preferred experience in Salesforce CRM & Amazon Connect.
- Accountability
- Active Listening
- Agile methodology and tools
- Analytics and quantitative analysis
- Attention to detail
- Commercial Acumen
- Communication
- Creative acumen
- Critical Thinking
- Customer Centric Design Practices
- Customer Engagement
- Customer-Focused
- Decision Making
- Digital platforms and channels
- Evolving ideas with the end user
- Financial Management
- Go-to-market strategy and delivery
- Group Problem Solving
- Influential Communications
- Mentorship
- Negotiation
- Planning and prioritization
- Research
- Scrum Methodology
- Stakeholder Management
- Storytelling, marketing and comms
- Team Coaching
- Teamwork
- Value Proposition Development
- Vision Planning
If you are looking to take the next step in your career, we want to hear from you!
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment
