Digital Network & Security - SME (NS1)

Role Responsibilities:

• Monitor and investigate system logs, identifying and resolving issues across Windows, VMware, and Hyper-V environments
• Troubleshoot and implement resolution steps, updating tickets with actions taken and outcomes
• Escalate unresolved issues to L3 SMEs and coordinate with third-party vendors as necessary
• Ensure process compliance, prepare shift handover reports, and track tickets to ensure SLA adherence

Job Requirements:

• Bachelor's degree in Engineering or Science (UG), Postgraduate preferred
• Certifications: OS 201, Windows Server Admin, VMware 201, Virtualization Fundamentals
• Experience in kernel patching, system troubleshooting, and adding storage as per DB requirements
• Strong scripting skills for automating monitoring and performance tasks