Digital Network - Associate SME

Role Responsibilities:

• Manage overall network technology and ensure readiness for technology rollouts and scope expansions.
• Troubleshoot and resolve network issues, implementing solutions based on knowledge documents and KB articles.
• Escalate unresolved issues to L3 Network SMEs and assist in the troubleshooting process.
• Adhere to processes for ticketing, ensuring timely updates and closure while maintaining SLA compliance.

Job Requirements:

• Bachelor's degree in Engineering (B.E/B.Tech) or MCA.
• Certifications such as CCNP Enterprise, CCNP Service Provider, ACSP, or JNCIS-ENT.
• Proficiency in network administration and troubleshooting for Meraki, Cisco, Dell, and Aruba switches.
• Strong communication skills to work with vendors and industry experts, proposing improvements and managing tickets efficiently.