Digital Marketing Team Manager

We are seeking a highly experienced and empathetic Digital Marketing Team Manager to oversee and lead our Digital Marketing resources. You will be responsible for day-to-day team management, monitoring performance against KPIs, and actively participating in team members professional development. This role requires extensive experience in digital marketing, including marketing automation, web, social media, and digital experience areas, along with strong leadership and mentorship skills.

Roles and Responsibilities:

• Provide day-to-day management and oversight of Digital Marketing resources, maintaining work schedules and overseeing time off requests, staffing conflicts, and resourcing, along with direct support of management.
• Monitor and regularly assess overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues, and escalating foreseeable attrition risks.
• Actively participate in individual team members performance reviews, providing regular feedback regarding misses/errors and additional training needs to leadership, contributing to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the GCoE Digital Marketing Team.
• Coordinate with GCoE Digital Marketing Team resources to ensure work is completed accurately and in accordance with standard practices/guidelines and defined service level agreements.
• Share feedback regularly to support management and onshore leads in assessment of individual skills and aptitude along with potential for career expansion.
• Provide and share on a regular cadence status updates/reports with leadership.
• Ensure the entire GCoE Digital Marketing Team is working together as a cohesive unit in support of the global Digital Team's exemplary work, goals, and values.
• Maintain a current understanding of each Digital Team's capabilities, processes, workflows, SLAs, and Gallagher brands guidelines and business divisions to ensure accurate oversight and output of deliverables.
• Keep oneself abreast and updated on industry best practices in Digital Marketing and support team members as needed.

Required Skills:

• Demonstrated project and/or resource management understanding.
• Experience with/knowledge of Workfront or other project management software.
• Proficiency in Microsoft Office Suite programs.
• Understanding and experience with digital marketing tools, inclusive of content management systems, Automation/CRM (Salesforce), web analytics, and social media systems.
• Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills.
• Leads with empathy and a solution-oriented mindset with strong mentorship skills.

QUALIFICATION:

• MBA or equivalent in Marketing.