Digital Marketing

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon,Hyderabad- permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

Work successfully in a team environment as well as independently

Ability to use a desktop computer system

Familiarity with Windows, Microsoft Office & Browsing Internet resources

Excellent typing skills

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Flexible with the working schedule; may be expected to workweekends, holidays and events

Ability to work overtime as required by business

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Resolving Technical complex queries,

escalation channel to drive solution of B2B queries,

detect and track App defects and inconsistencies,

drive continuous improvement through root cause identification and defect elimination