About IMS nHance
IMS nHance is the dedicated offshore marketing services division of IMS Group, supporting global recruitment and marketing teams with end-to-end digital, creative, and content solutions. We partner with businesses across the UK, US, Australia, and India to deliver scalable marketing operations that drive impact.
Role Overview
The AVP IMS nHance will play a key leadership role in scaling the nHance division, strengthening our service delivery, and driving revenue growth. This role requires a strategic thinker with strong operational, commercial, and people management capabilities. The AVP will oversee multiple functional teams, ensure high-quality output, build client relationships, and support the VP in expanding nHance.
Key Responsibilities
1. Business & Strategy
- Support the VP in executing the annual strategy and quarterly business plans.
- Identify new service lines, cross-sell opportunities, and growth markets (UK, US, Australia).
- Drive revenue targets, track financial performance, and ensure profitability across accounts.
- Collaborate with senior leadership to build a replicable offshore marketing model.
2. Client Management
- Act as a senior escalation point for key clients and accounts.
- Strengthen long-term relationships through proactive communication, performance reviews, and delivery excellence.
- Ensure client feedback is incorporated into operational improvements.
3. Operational Leadership
- Oversee daily operations across digital marketing, creative, content, and lead-generation teams.
- Build efficient workflows, SOPs, and QA processes to maintain delivery consistency.
- Monitor capacity planning, resource utilisation, and team productivity.
- Drive operational excellence, reducing dependency on individuals through structured processes.
4. People Leadership & Culture
- Mentor and manage team leads across functions (Digital, Content, Design, BPO, Web).
- Develop talent through training programs, performance management, and structured career paths.
- Foster a culture of accountability, continuous improvement, and collaboration.
- Assist with hiring, onboarding, and capability building.
5. Sales & Marketing Support
- Partner with the sales team for pitches, proposals, and client presentations.
- Represent IMS nHance at industry events, roadshows, and webinars.
- Support marketing initiatives to strengthen nHance's brand presence globally.
6. Quality & Performance
- Set and monitor KPIs, SLAs, and quality benchmarks across teams.
- Run monthly performance audits and implement corrective actions.
- Ensure consistent delivery of measurable, high-impact marketing outcomes.
Required Skills & Experience
- 9-12 years of experience in digital marketing operations, creative services, MarTech, or offshore delivery (preferably in agency environments).
- Proven track record in leading multi-disciplinary teams of 30+ members.
- Excellent understanding of digital marketing, paid media, content creation, design workflows, and marketing operations.
- Strong client-facing communication and executive-level stakeholder management skills.
- Experience in scaling teams, building processes, and managing P&L/revenue targets.
- Ability to work in a fast-paced, high-growth environment with ambiguity.
Key Attributes
- Strategic mindset with operational discipline.
- Strong problem-solver with a bias for action.
- Confident communicator and relationship builder.
- Data-driven, organised, and quality-focused.
- Collaborative leader who can work cross-functionally and influence outcomes.
Why IMS nHance
- Opportunity to build and scale a global offshore marketing brand.
- Exposure to UK, US, and Australian markets.
- Fast-growing division with clear leadership growth pathways.
- Dynamic, collaborative culture with room to innovate and experiment.
