Digital Community Engagement Manager

Key Responsibilities:

Community Building & Engagement

• Build and manage a strong, engaged, and vibrant online community across platforms (forums, social media, etc.)
• Develop and execute engagement strategies to foster discussions and increase participation
• Respond promptly to inquiries, moderate discussions, and resolve concerns in a professional manner

Content Creation & Events

• Create engaging content including posts, polls, newsletters, and announcements to keep the community informed
• Organize and host interactive virtual events such as AMAs, contests, and live discussions to strengthen community bonds

Cross-Functional Collaboration

• Work closely with marketing, customer support, and product teams to share community insights and support key initiatives
• Act as the voice of the community internally by relaying feedback, trends, and suggestions for continuous improvement

Monitoring & Reporting

• Track and analyze community engagement metrics such as sentiment, growth, and participation
• Monitor market trends and adapt community strategies to stay ahead in the B2B and professional services landscape
• Recommend improvements based on data and user feedback to improve engagement and user experience

Requirements:

• Proven experience as a Community Manager or similar role, with expertise in online engagement and moderation
• Excellent verbal and written communication skills with the ability to engage diverse audiences
• Deep familiarity with online community platforms, including features like channels, groups, and bots
• Strong understanding of the technology and professional services industry
• Ability to build relationships and foster a welcoming, inclusive environment
• Self-starter with the ability to manage multiple initiatives in a fast-paced and collaborative environment
• Experience with social media management tools and community analytics platforms
• Bachelor's degree in Marketing, Communications, Business, or related field (preferred)