As a Digital Client Service Senior Associate on our Digital Client Services team, you will own client onboarding and enablement end-to-end, partnering with internal stakeholders to onboard external clients efficiently and ensure a seamless go-live. You'll support multi-asset eTrading workflows, helping clients adopt digital trading tools, navigate connectivity and entitlement setups, and troubleshoot day-to-day workflow issues. This role sits at the intersection of clients, product, technology, and operations, requiring strong ownership, attention to detail, and a client-first mindset to deliver a consistently high-quality experience.
As a Digital Client Service Senior Associate within our digital client services team, you will lead end-to-end onboarding and enablement for external clients across multi-asset eTrading workflows.
Job responsibilities
- Lead end-to-end client onboarding and enablement for external clients across multi-asset eTrading workflows.
- Onboard and support clients on Bloomberg, Tradeweb, MarketAxess, FXall, 360T, and other venues as required.
- Coordinate connectivity setup, entitlements/permissions, testing, and go-live readiness with internal and external parties.
- Provide production oversight in a 24/5.5 environment for client and platform services.
- Triage issues raised by Front Office, Middle Office, Back Office, and/or clients escalate appropriately and drive resolution.
- Own active-incident communications internally and externally as appropriate, with timely updates, clear ETAs, and post-incident follow-up.
- Execute key controls reconciliations, manage exceptions, and uphold Quality Control standards across processes.
- Ensure team KPIs/SLAs are met perform root-cause analysis for breaches/errors and implement corrective action plans.
- Produce and enhance MIS/KPI reporting with trend analysis and management-ready commentary.
- Analyze large, complex datasets to diagnose problems, quantify impact, and track outcomes of improvement initiatives.
- Drive automation, standardization, stakeholder engagement, and team leadership (forums/calls, escalation point, mentoring, hiring/training, knowledge and coverage planning).
Required qualifications, capabilities, and skills
- 9+ years of relevant experience in eTrading client service / enablement, Middle Office operations, or similar roles.
- People leadership experience (formal or informal), including coaching, workflow management, training/onboarding, and driving consistent execution in production.
- Strong understanding of multi-asset eTrading enablement, connectivity/entitlements, and operational risk & controls in a high-availability support model.
- Demonstrated experience supporting/onboarding on Bloomberg, Tradeweb, MarketAxess, FXall, 360T (or comparable platforms).
- Strong analytical capability: comfortable handling large datasets, producing MIS/KPIs, performing trend analysis, and communicating insights and actions to management.
- Strong project management skills ability to manage multiple stakeholders and deliver under tight timelines.
- Excellent communication and presentation skills confident leading calls, driving cross-functional resolution, and engaging with external clients.
- Detail-oriented, disciplined control mindset comfortable operating in a fast-paced, high-pressure environment.
Preferred qualifications, capabilities, and skills
- Alteryxand Tableau (strong advantage) advanced Excel exposure to automation tooling is beneficial, will be an added advantage.
- Experience designing/enhancing control frameworks, exception reporting, and operational performance measurement.
