Digital Channels Coordinator / ATM Coordinator

Digital Channels Coordinator

Job Purpose

The ATM Coordinator is responsible for managing and supporting ATM-related operational

activities and projects. The role also supports operational dependencies where ATM

functions intersect with digital channels.

Experience

5+ years experience in banking project.

Key Responsibilities

A. Support for ATM Upgrades & Changes

Coordinate ATM installations, upgrades, replacements, and relocations.

Participate in UAT for new ATM features or compliance-driven changes.

Assist with enhancements such as deposit modules, biometric features, UI changes, or

authentication integrations.

B. Digital Channels Support

Resolve issues where ATM card status or failed ATM transactions impact online banking.

Support IB-related complaints (password reset, token issues, card linking).

Coordinate ATM & IB-related downtime issues with relevant teams.

C. Vendor & Internal Coordination

Liaise with ATM vendors, network providers, mall management, and security companies.

Collaborate with ITD, COPS, Admin, Retail Banking, and Digital Channels Team.

D. Project Support

Assist in ATM related projects and system enhancements.

3. Knowledge, Skills & Abilities

knowledge of ATM operations and its functions

Good understanding of Digital banking channels and dependency areas.

Strong coordination, reporting, and analytical skills.

Interested Candidates share your details & resume in the mail id: [Confidential Information]