Digital Adoption Platform (DAP) Strategy & Leadership - Consulting Management

Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com)

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

Consulting Manager Digital Adoption Platform (DAP) Strategy & Leadership

We are seeking a dynamic Digital Adoption Platform (DAP) Consulting Manager to lead our Training as a Service (TaaS) consulting team. In this dual leadership and client-facing role, you will coach and mentor a team of DAP specialists while also partnering with enterprise clients to shape, design, and execute their digital adoption strategies. You'll bring both thought leadership and delivery oversight, ensuring clients unlock the full value of their DAP investments.

Key Responsibilities:

Team Leadership to & Coaching

• Lead, mentor, and develop a team of Instructional Designers and DAP Content Developers
• Provide coaching, feedback, and career development guidance to build team capability and confidence
• Foster a culture of innovation, quality, and continuous improvement
• Oversee workload, prioritization, and performance, ensuring client deliverables meet the highest standards

Client Strategy & Partnership

• Act as a trusted advisor, guiding enterprise clients on their DAP vision, roadmap, and governance approach
• Facilitate strategy workshops with client stakeholders to define digital adoption goals, success measures, and change management alignment
• Translate client business needs into actionable DAP strategies and scalable adoption frameworks
• Build strong, long-term relationships with client leadership teams

Solution Design & Delivery Oversight

• Provide strategic oversight for the design and delivery of WalkMe and other DAP solutions across enterprise applications
• Ensure solutions align with client adoption goals and integrate seamlessly into their digital ecosystems
• Review and guide solution design, ensuring user-centric and outcome-focused approaches
• Partner with project managers to monitor progress, risks, and outcomes

Thought Leadership & Evangelism

• Evangelize best practices for digital adoption for our clients
• Stay current on DAP innovations and advise clients on emerging trends
• Mentor junior consultants and developers on consulting skills as well as technical best practices
• Build a team of DAP Consultants

Required Qualifications

• Bachelor's degree in Instructional Design, Information Technology, or related field
• 8+ years of experience in DAP design, development, or implementation (WalkMe expertise preferred)
• 35 years of experience in leading consulting teams, coaching talent, and managing client-facing projects
• Proven ability to consult with executive stakeholders and shape digital adoption strategies
• Strong project management background (Agile and/or Waterfall)
• WalkMe Delivery Consultant certification (Preferred)
• Experience with complementary tools (e.g., SAP Enable Now, Salesforce, ServiceNow) a plus

Personal Qualities

• Strategic thinker with a consultative mindset
• Strong coaching and mentoring skills
• Excellent communicator with executive presence
• Able to translate technical capabilities into business outcomes
• Adaptable, collaborative, and passionate about digital adoption

At ISG, we don't just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.