Dialler Manager-OUTBOUND CALLS

Company Description

We are a dynamic organization committed to empowering businesses through advanced operational solutions. Our mission is to deliver exceptional services that drive efficiency, streamline processes, and optimize outcomes. With a focus on innovation and consistent growth, we provide an environment where professionals can thrive and make meaningful contributions. Join our team and help shape the future of operational excellence.

Role Description

This is a full-time on-site role for a Dialer Manager - OUTBOUND CALLS, located in Mohali district. The Dialer Manager will oversee and manage outbound dialing operations to optimize call campaigns, ensuring alignment with organizational goals. Responsibilities include analyzing call reports, managing dialer configurations, creating campaign strategies, supervising team performance, and ensuring compliance. This role involves close collaboration with sales and operations teams to improve overall efficiency and call outcomes.

Qualifications

• Strong Analytical Skills for analyzing call data, understanding trends, and optimizing campaign performance
• Experience in Operations Management and Team Management to oversee dialer processes and efficiently lead teams
• Proficiency in Sales strategies and techniques for effective call campaign execution
• Familiarity with Warehouse Management Systems or similar operational software
• Outstanding organizational skills and the ability to prioritize tasks in a fast-paced work environment
• Exceptional communication and problem-solving skills
• Proven leadership experience in a call center or outbound sales environment is a plus
• Bachelor's degree in Business Administration, Management, or a relevant field preferred

Mandatory Requirements •

6–10 years of experience in WFM and/or Dialler Management in a US outbound call center

• Strong understanding of US time zones, TCPA compliance, and outbound sales operations

• Hands-on experience managing outbound diallers such as Convoso, Avaya, Genesys, NICE etc.

• Advanced proficiency in MS Excel (Pivot Tables, Power Query, XLOOKUP, dashboards)

• Strong analytical, numerical, and problem-solving skills

• Proven experience in real-time operations and high-pressure environments Preferred Skills (Good to Have) • Exposure to Power BI / Tableau or similar BI tools

Call me at 9815896559