Dialer Support Engineer
We are looking for a Dialer Support Engineer with hands-on experience in Vicidial and Asterisk-based systems. The candidate will be responsible for managing, monitoring, and troubleshooting dialer infrastructure to ensure seamless communication operations.
Requirements
- 1+ years of experience in dialer/VoIP support
- Strong understanding of Asterisk-based systems
- Hands-on experience with Vicidial
- Knowledge of SIP protocol (SIP signaling, RTP)
- Experience in PRI configuration and troubleshooting
- Knowledge of Linux server administration
- Experience with VoIP troubleshooting tools (tcpdump, sngrep, Wireshark)
- Experience in API integration (REST, JSON, Webhooks)
- Basic scripting knowledge (Bash/Python or similar)
- Understanding of databases like MySQL/MariaDB
- Experience with predictive dialers and campaign management
What we Expect from you
- Ability to independently troubleshoot and resolve dialer and VoIP-related issues.
- Strong analytical and problem-solving skills with attention to detail.
- Quick response to system alerts, outages, and performance issues.
- Ability to work in a 24/7 support environment (if required).
- Good understanding of call flow, SIP logs, and debugging techniques.
- Effective communication skills to coordinate with internal teams and stakeholders.
- Willingness to learn new technologies and adapt to changing requirements.
- Ability to manage multiple tasks and prioritize work efficiently.
What you've got
- Hands-on experience with real-time VoIP and dialer systems
- Opportunity to work with advanced telephony technologies
- Exposure to large-scale communication platforms
- Career growth in telecom and cloud communication domain
- Supportive and collaborative work environment
- Opportunity to enhance technical and troubleshooting skills
