Roles & Responsibilities
Key Responsibilities
EUC Development & Configuration
- Build and configure Amazon WorkSpaces including bundles, images, pools, and user assignments
- Configure AWS Secure Browser for:
- URL and category-based access controls
- User and session isolation
- Policy enforcement and session lifecycle management
- Implement browser-based access for internal and external web applications without VPN
Automation & Engineering
- Develop automation for provisioning, de-provisioning, and lifecycle management using:
- AWS Lambda
- CloudFormation / Terraform
- AWS Systems Manager
- Automate image creation, patching, and update workflows
- Write scripts and utilities to improve EUC operational efficiency
Identity & Enterprise Integration
- Integrate EUC environments with:
- AWS Managed Microsoft AD, AD Connector
- IAM Identity Center
- Azure AD / Okta via SAML
- Configure MFA, group-based access, and role-based controls
- Work with enterprise identity and endpoint teams to align EUC access models
Operations & Support
- Monitor EUC environments using CloudWatch, CloudTrail, WorkSpaces metrics, and Secure Browser logs
- Troubleshoot WorkSpaces performance, connectivity, and user issues
- Support GPU WorkSpaces and performance-sensitive workloads
- Participate in incident response, root cause analysis, and issue remediation
Security & Compliance Implementation
- Implement security controls aligned with Zero Trust principles
- Enforce least-privilege IAM, encryption, session isolation, and secure data handling
- Support compliance requirements such as SOC 2, ISO, HIPAA, GDPR, PCI through technical controls and evidence
Collaboration & Documentation
- Work closely with Security, Network, Identity, and IT Support teams
- Create and maintain technical documentation, runbooks, SOPs, and configuration guides
- Support onsite workshops, demos, and knowledge transfer sessions
Required Skills & Experience
AWS EUC – Hands-On
- Strong practical experience with:
- Amazon WorkSpaces (including BYOL and GPU bundles)
- AWS Secure Browser (policies, URL rules, access controls, isolation)
- AWS Managed AD, AD Connector, IAM Identity Center
AWS Core Skills
- Working knowledge of:
- VPC, routing, security groups, Transit Gateway
- IAM, KMS, CloudWatch, CloudTrail
- EC2, S3, Lambda, Systems Manager
- Experience with CloudFormation and/or Terraform
Automation & Scripting
- Proficiency in Python, PowerShell, or Bash
- Experience building automation for provisioning, configuration, or monitoring
- Exposure to image automation pipelines is a plus
Enterprise Exposure
- Identity federation with Azure AD, Okta, ADFS (SAML)
- Familiarity with Intune, Workspace ONE, SCCM is beneficial
- Experience supporting secure enterprise environments
Soft Skills
- Ability to work onsite in a client-facing role
- Strong troubleshooting and problem-solving skills
- Clear communication with technical and non-technical stakeholders
Comfortable handling production issues and escalations
Experience
Skills
- Primary Skill: DevOps Engineering
- Sub Skill(s): DevOps Engineering
- Additional Skill(s): AWS - CloudFormation, Terraform, AWS CloudTrail
About The Company
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.
