DevOps Engineer

Job Title:DevOps / Site Reliability Engineer (SRE)

About Convin

Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.

We're trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.

Highlights:

Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)

Featured in LinkedIn's Top Startups list

Ranked Top 20 Software Companies in India by G2

Best Speech & Conversation Analytics Company at CX & DCX Summits

About the Role

We are looking for a DevOps / Site Reliability Engineer who enjoys building reliable, scalable infrastructure and solving complex production challenges. You will play a key role in managing large-scale Kubernetes environments, designing resilient CI/CD pipelines, and ensuring high system reliability.

This role requires strong hands-on experience with modern container platforms, observability, automation, and production infrastructure.

What You'll Do

• Manage and operate multiple production-grade Kubernetes clusters with high availability and reliability.
• Design and maintain robust CI/CD pipelines using Jenkins or Bitbucket Pipelines.
• Build and maintain containerized infrastructure using Docker and Kubernetes.
• Implement infrastructure automation and configuration management using Ansible.
• Design and implement monitoring, observability, and alerting systems using Prometheus and Grafana.
• Define and maintain SLA, SLO, and uptime objectives, ensuring system reliability.
• Build and maintain autoscaling mechanisms, including Kafka-based scaling and custom autoscalers.
• Optimize Linux systems and OS-level configurations for high-performance workloads, especially database systems.
• Work closely with the security team to implement infrastructure security best practices.
• Continuously improve deployment pipelines and infrastructure to ensure fast, reliable, and secure releases.
• Troubleshoot and resolve complex production issues across distributed systems

Required Skills

• 35 years of experience in DevOps, SRE, or Infrastructure Engineering roles,
• Strong hands-on experience with Docker and Kubernetes in production environments.
• Experience with CI/CD systems such as Jenkins or Bitbucket Pipelines.
• Experience with configuration management tools like Ansible.
• Experience implementing monitoring and alerting using Prometheus and Grafana.
• Strong Linux fundamentals and system troubleshooting skills.
• Proficiency in Bash scripting or Python for automation.
• Experience working with cloud environments (AWS, GCP, or Oracle Cloud).

Good to Have

• Experience managing PostgreSQL, Redis, or nosql in production.
• Experience working with event-driven architectures and Kafka-based systems.
• Experience building custom autoscaling or workload scheduling mechanisms.
• Familiarity with high-scale distributed systems and performance optimization.

What We Value

• Strong ownership mindset toward production infrastructure.
• Ability to debug complex systems under production pressure.
• Focus on automation, reliability, and operational excellence.
• Curiosity to continuously improve infrastructure and deployment systems.

Interview Process

Here's how we hire at Convin:

Application Review Our People & Culture team will connect within 45 days if your profile fits.

Initial Catch-Up A quick conversation to check role fit.

IQ Round Assessing problem-solving and analytical skills.

Assignment / Case Study Practical exercise + discussion.

Final Leadership Round Interaction with our founders/leadership team.

Crack it, and you're in!

Perks & Benefits

Learning & Upskilling Reimbursement of 1,000 per month (up to 12,000 per year) towards books or courses, work-related or otherwise.

Wellness & Leisure Allowance 24,000/year (claimable as 6,000 quarterly or 24,000 annually) for personal travel, retreats, or gym memberships.

Comprehensive Insurance Health insurance of 5,00,000 (self & family) + accident coverage of 25,00,000.

Friday Treats Weekly snacks for in-office employees.

Friday Fun & Wellness Bi-monthly yoga, health check-ups, learning sessions, and cultural activities.

Quarterly Team Outings Relax, connect, and grow together.