Experienced Server-Side Support Engineer with 3+ yrs experience in production support
Evaluating, troubleshooting, debugging, identifying root cause, resolving issues related to Database and escalating them to respective team, addressing customer needs in timely manner.
Experience on NewRelic to setup various configurations
Experience on server monitoring tools like Datadog
Experience with relational database technologies such as MySQL, Oracle, SQL Server etc. Sound knowledge on AWS Infrastructure management, experience on AWS EC2, S3, is must.
Understanding and adherence to customer SLAs
Should be a Graduate and from computer science background
Excellent communication and customer handling skills.
Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
Provides support for triaging problems and coordinating with various teams across the organization and carryout activities related to incident and problem management.
Experience with Docker containers, Kubernetes
Work in rotational shifts with 24x7 support.
Setting up ingester for syncing to Datalake and BQ
Writing queries on BQ
Writing cron on BQ
Parition creation - every month end
Monitor the Glue jobs and report the issues after debugging the job for data related issues by quering Athena and GCP
