Developer, EngageOne

Key Accountabilities and Main Responsibilities:

Strategic Focus:

• Support senior members in delivering the project with technical expertise.
• Contribute to the project with skills and resolve blockers.
• Analyze and document technical solutions.

Operational Management:

• Participate in design consultations with architects, technical analysts, and other IT team members.
• Gather, organize, and document information for IT stakeholders.
• Document and present design solutions and supporting rationale following established internal documentation standards.
• Identify dependencies and integration points, recommending solutions involving program functions and interfaces.
• Submit software products for review of compliance with best practices, standards, and enterprise architecture (code review).
• Learn and enhance knowledge of various multi-platform system support environments, utilities, and procedures.
• Deliver services with an agile approach.
• Guide and mentor less experienced staff.
• Provide feedback to build team capability.
• Maintain a continuous improvement mindset.

People Leadership:

• Contribute to the project team's delivery.

Governance & Risk:

• Review coding standards to comply with Infosec principles.

Experience & Personal Attributes:

Experience:

• 3-6 years of relevant experience.
• Strong knowledge/experience with Customer Communication Management Tool EngageOne (EO Application Server, EO Digital Deliver, EO Process Executive), EO Designer Suite Version 6.

Required Skills:

• Proven experience in designing and developing customer communications solutions using EngageOne or similar platforms.
• Proficiency in EngageOne Designer/Developer tools, including EngageOne Designer, EngageOne Interactive, and EngageOne Compose.
• Ability to understand business requirements and functional specification documents quickly.
• Self-starter with the ability to work independently.
• Good written and verbal communication skills.
• Ability to manage workload effectively.
• Effective problem-solving skills and logical analysis.
• Capable of working under pressure and meeting deadlines.
• Excellent communication and customer interfacing skills.
• Strong understanding of typography, layout, color theory, and visual design principles.
• Familiarity with HTML, CSS, JavaScript, and other web technologies.
• Strong understanding of document composition, variable data printing, and personalized communication concepts.

Desired Skills:

• Experience with other document composition tools such as OpenText Exstream, GMC Inspire.
• Familiarity with Jira.