Responsibilities
- Engage with clients to understand their travel preferences, budget, and purpose of travel.
- Recommend suitable destinations, travel packages, and experiences tailored to individual needs.
- Create customized domestic and international travel packages including sightseeing, accommodation, and activities.
- Stay up to date on trending destinations, seasonal offers, and partner promotions.
- Prepare travel quotes and finalize itineraries based on client approval.
- Handle bookings for flights (GDS and LCC), hotels, transfers, cruises, and local tours.
- Coordinate with DMCs (Destination Management Companies), hotels, and suppliers to confirm arrangements.
- Issue air tickets, vouchers, and travel documents efficiently and accurately.
- Serve as the single point of contact for clients from inquiry through post-travel feedback.
- Provide pre-travel briefings and on-trip assistance.
- Proactively engage past clients with new offers or personalized travel ideas to encourage repeat bookings.
- Resolve client issues or complaints with tact and professionalism.
- Maintain detailed records of all bookings and client communications.
- Work with internal teams to ensure visa documentation and insurance are processed in time.
- Coordinate invoicing and payment collection in line with company policies.
This job was posted by BTW Visa Services India Pvt Ltd from BTW Visa Services.
