Desktop Support Specialist

Job Title: Desktop Support Engineer

Location: Mumbai

Job Type: Full-time, Shift Work

Experience Level: 1 Year

About the Role: We are seeking a dedicated and technically skilled candidate to join our IT team as a Desktop Support Engineer. The ideal candidate will have a strong foundation in IT support and a passion for providing exceptional service to end users.

Key Responsibilities:

• Provide first-level contact and convey resolutions to user issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Walk users through problem-solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers expectations
• Ensure proper recording, documentation, and closure

Requirements:

• Bachelor's degree in Engineering (BE), Technology (B.Tech), Computer Applications (BCA), or in Information Technology (B.Sc IT)
• At least 1 year of experience in a desktop support role
• Proficiency in Windows and Linux environments and familiarity with Microsoft Office applications
• Experience with fresh installations, troubleshooting, backups, and monitoring systems
• Ability to work in a team and adapt to dynamic environments
• Excellent communication and problem-solving skills
• Willingness to work in shifts to provide round-the-clock support to end users

What We Offer:

• A dynamic work environment with opportunities for professional growth
• Competitive salary and benefits
• Supportive team structure

How to Apply: Please send your resume and a cover letter detailing your experience and why you would be a great fit for this role to [Confidential Information]

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.