Desktop Support Engineer (Windows Environment)

About the Company

Built by Active Traders, For Active Traders, TradeZero was founded in 2015 by a team that leveraged decades of collective operating and trading experience to build a next-generation trading platform tailored to the needs of the ever-growing community of sophisticated traders.

With broker dealers in the Bahamas, US and Canada, we offer retail traders low-to-no-cost stock trading and direct market access to U.S. equities and equity options via online trading platforms. TradeZero's innovative features and capabilities for stock shorting accommodate all types of retail traders, especially the active trader.

Our customers choose us for our suite of advanced desktop, web-based and mobile trading platforms, professional-grade market access, sophisticated trading tools and our 24x7 live customer service.

Job Overview:

We are seeking a reliable and proactive Desktop Support Technician to join our IT team. This role will provide hands-on technical support for end users, focusing on Windows-based systems and day-to-day IT operations. The ideal candidate will have strong troubleshooting skills, a customer-focused mindset, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Provide on-site and remote technical support for desktops, laptops, and peripherals
• Install, configure, and maintain Windows operating systems and related software
• Troubleshoot hardware, software, and network issues in a timely manner
• Manage user accounts, permissions, and access within Windows environments
• Assist with system updates, patches, and basic security practices
• Support IT asset management, including setup and deployment of new devices
• Collaborate with internal teams to resolve technical issues and improve processes
• Document support activities, solutions, and procedures

Required Qualifications:

• Basic technical knowledge of desktop support and IT systems
• Familiarity with Microsoft Windows operating systems
• Strong problem-solving and troubleshooting skills
• Good communication and interpersonal skills
• Ability to work independently and manage tasks efficiently

Preferred Qualifications:

• Experience with Windows System Administration
• Understanding of networking fundamentals (DNS, DHCP, etc.)
• Prior experience in an IT support or helpdesk role

Additional Information:

• Training will be provided for tools, processes, and advanced systems
• Opportunity to grow within the IT team and expand technical expertise

Why Join Us:

• Collaborative and supportive team environment
• Hands-on learning and career development opportunities
• Exposure to real-world IT operations and systems