Desktop Support Engineer

Job Title: Deskstop Support Engineer

Location: Delhi

Job Type: Full-Time

Job Summary: - We are looking for an experienced IT Support Engineer to be deployed

at a client site to provide end-user IT support with a focus on VIP user assistance,

proactive device readiness, and basic server knowledge. The ideal candidate should be

customer-focused, technically proficient, and capable of working independently in a

dynamic enterprise environment.

Key Responsibilities:

1. Technical Support:

o Provide onsite IT support for end-users, with special attention to VIPs and

senior executives.

o Offer Level 1/2 technical support for desktops, laptops, mobile devices, and

peripherals.

2. System Management:

o Proactively prepare and maintain IT equipment on the floor, ensuring devices are

updated and ready for deployment

o Assist with basic server-related tasks, such as user account creation, password

resets, and basic troubleshooting (Active Directory, File Servers, etc.)

3. Incident and Problem Management:

o Handle hardware installations, upgrades, and imaging of devices using standard

tools and processes.

4. Asset Management:

o Manage IT asset inventory and update records as needed.

o Liaise with remote support teams and escalate issues as necessary.

6. Security and Compliance:

o Ensure adherence to organizational security policies and practices.

o Identify and report potential security risks.Qualifications and Skills:

o CompTIA A+, Microsoft MCP, or equivalent certification.

o 24 years of experience in an onsite IT support role.

o Experience in a managed service or client-facing IT environment.

o Knowledge of ITIL processes.

o Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.

o Familiarity with Active Directory, file and print services, and remote desktop

support.

o Excellent troubleshooting and communication skills.

o Experience supporting executive/VIP users.

o Ability to work proactively with minimal supervision.

o Strong organizational and time-management skills.

Technical Skills:

o CompTIA A+, Microsoft MCP, or equivalent certification.

o Experience in a managed service or client-facing IT environment.

o Knowledge of ITIL processes.

Work Environment:

o This position is based full-time at the client's premises.

o Occasional extended hours may be required for special projects or VIP support.

Soft Skills:

o Excellent verbal and written communication skills.

o Strong organizational and multitasking abilities.

o Customer-oriented mindset and problem-solving skills.