Job Description
Hiring for Global Service desk - Voice International - US Process Immediate joiners Required
Location Mahape and Andheri
5 Days a week working
Excellent Spoken English required C1 proficiency
Minimum 1 Year Of International Voice Support Required
P1 , P2, P3, P4 ticket resolution
Immediate Joiners Required
L2 Global Service Desk role
Logging call received by Business Users from Email/Phone/Web
Hardware fault diagnosis isolation on desktops / laptops. 1st level of support on under warranty.
OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 other System Software support.
Software Support on Office Automation, Anti-virus software, E-Mail Client
Providing REMOTE SUPPORT to the calls logged by the out location branches
Configure / troubleshoot network connectivity of desktops / laptops
Troubleshooting related to Internet, Intranet.
Laptop/Desktop Encryption Support.
Configuring the print servers resolving printing problems of the users
Performing any Install, Move, Add or change (IMAC) at the client level
Support for 2 factor authentication, VPN connectivity support
Basic support (L2) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.
Basic Support (L2) on Voice / Video-Conferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.
Co-ordinate and escalation with other support groups.
This job is provided by Shine.com
