Desktop Support Engineer

Role: Desktop Support Engineer - L1

Location: Onsite, Hyderabad

Experience: Minimum 4+ Years

Employment Type: Full-Time

Timings: Can work in Rotational Shift

Job Summary

:Looking for a skilled Desktop Support Engineer (L1) with a minimum of 4 years of experience to provide end-user technical support, troubleshoot desktop and Microsoft 365 issues, and perform L1 networking support. The candidate should possess strong customer service skills and the ability to resolve technical issues within defined SLA timelines

.
Key Responsibilitie

s:•Provide L1 support for desktops, laptops, printers, scanners, and peripheral

s.•Install, configure, and troubleshoot Windows 10/11 operating system

s.•Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Offic

e.•Create and manage users in Active Directory and Microsoft Entra I

D.•Reset passwords, configure MFA, manage shared mailboxes, and assign Microsoft 365 license

s.•Troubleshoot LAN/WAN, VPN, Wi-Fi, DNS, DHCP, and TCP/IP connectivity issue

s.•Install software, drivers, updates, and security patche

s.•Maintain IT asset inventory and documentatio

n.•Handle incidents and service requests using ticketing tools while meeting SLA target

s.•Escalate unresolved issues to L2/L3 support team

s.
Required Technical Skil

ls:
Desktop Support: Windows 10/11, Microsoft Office, Outlook, Printer Support, Hardware Troubleshooting, Desktop/Laptop Imaging, Remote Support To

ols.Microsoft 365: Microsoft 365, Active Directory, Microsoft Entra ID, Exchange Online Basics, OneDrive, Teams, Group Policy, BitLocker, Intune (Bas

ic).Networking (L1): TCP/IP, DNS, DHCP, VPN, LAN/WAN, Wi-Fi Troubleshooting, VLAN Basics, Basic Switching & Routing, Firewall Bas

ics.Ticketing: ServiceNow, Jira, Fresh service, ManageEngine or equival

ent.
Educational Qualifica

tion:•Bachelor's degree in Computer Science, Information Technology, or a related discip

line.•Minimum 4 years of relevant Desktop Support experi

ence.
Preferred Certifica

tions:•Microsoft 365 Fundam

entals•Comp

TIA A+•CompTIA Ne

twork+•Microsoft Certified: Modern Desktop Adminis

trator•CCNA (Pref

erred)
Soft

Skills:•Excellent communication

skills•Strong customer service orie

ntation•Analytical and troubleshooting

skills•Ability to work independently and as part of

a team•Good documentation and time man

agement
Interested, Please share resume to ramya.k@s