Job Summary
We are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations.
Key Responsibilities
- Install, configure, and troubleshoot Windows, macOS, and Linux systems.
- Provide Level 1 & 2 desktop and laptop support.
- Manage email (Outlook / Office 365 / Gmail) configurations and troubleshooting.
- Handle Active Directory / Google Workspace user account management.
- Maintain IT asset inventory and ensure policy compliance.
- Assist in new joiner onboarding (system setup, VPN access, etc.).
- Troubleshoot network and Wi-Fi connectivity issues.
- Provide remote and on-site user support.
- Document issues and update the IT helpdesk system.
Required Skills
- Good knowledge of Windows 10/11, macOS, and basic Linux commands.
- Understanding of DNS, DHCP, VPN, IP configuration.
- Familiar with antivirus and system update management.
- Strong troubleshooting, communication, and documentation skills.
Preferred Qualifications
- Degree/Diploma in Computer Science or IT.
- Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or RHCSA (preferred).
- Hands-on corporate IT support experience.
- Experience 1-2 years.
