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macersoft technologies, a dataplatformexperts company

Desktop Support Engineer

3-5 Years

This job is no longer accepting applications

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  • Posted 3 months ago

Job Description

ob Title: Desktop Support Engineer (3+ Years Experience)

Location: Hyderabad

Work Timings: Day Shift

Employment Type: Full-time / On-site

Job Overview

We are looking for an experienced Desktop Support Engineer with a strong background in end-user support, system troubleshooting, and hardware/software maintenance. The role requires hands-on experience in resolving technical issues, providing L1/L2 support, and ensuring smooth IT operations for employees.

Key Responsibilities

Technical Support

  • Provide L1/L2 desktop support for Windows and macOS systems.
  • Troubleshoot hardware issues (desktops, laptops, printers, scanners, peripherals).
  • Install, configure, and update operating systems and software.
  • Manage and troubleshoot Outlook, MS Office, VPN, and email issues.
  • Handle system performance issues, OS errors, and boot failures.

Network & Connectivity

  • Basic troubleshooting of LAN/Wi-Fi, IP conflicts, DNS/DHCP issues.
  • Support for network printers and shared drives.
  • Assist with VPN connectivity and authentication issues.

User & Access Management

  • Manage user accounts through Active Directory (password resets, group policies, permissions).
  • Provide support for Microsoft 365 and collaboration tools.

Asset Management

  • Install, manage & track IT assets (laptops, desktops, accessories).
  • Maintain documentation of hardware inventory and service logs.

Security & Compliance

  • Install and update antivirus, ensure system security compliance.
  • Apply patches and updates as per IT security guidelines.

Ticketing & SLA Management

  • Respond to and resolve incidents using tools like ServiceNow, Jira, Freshservice, Remedy.
  • Ensure timely closure of tickets within SLA guidelines.
  • Document issues and solutions for knowledge base.

Required Skills & Qualifications

  • 3+ years of experience in desktop or technical support.
  • Strong knowledge of Windows 10/11, basic Mac OS experience is a plus.
  • Hands-on experience with Active Directory, O365, Outlook.
  • Good understanding of TCP/IP, DHCP, DNS, network troubleshooting.
  • Experience with hardware upgrades and peripheral support.
  • Familiarity with ticketing systems.
  • Excellent communication and customer-handling skills.

Preferred Skills

  • Basic knowledge of ITIL processes.
  • Experience with SCCM/Intune (advantage).
  • Experience in corporate or enterprise environments.

Education

  • Bachelor's degree in Computer Science, IT, Electronics, or related field.
  • Relevant certifications like MCSA, CCNA, CompTIA A+ / Network+ are a plus.

More Info

Job Type:
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Job ID: 135874085

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