We are seeking a Desktop Support Engineer L1 to join our team in Bhiwadi. This field job involves providing technical support for desktop systems and ensuring smooth operations for our users.
Responsibilities
- Provide first-level technical support for desktop hardware and software issues.
- Respond to and resolve support requests in a timely manner.
- Install, configure, and troubleshoot desktop systems, printers, and peripherals.
- Maintain and update documentation of support processes and procedures.
- Assist in the setup and deployment of new systems and technology upgrades.
- Monitor and maintain IT equipment inventory.
Skills and Qualifications
- 2-4 years of experience in desktop support or a related field.
- Proficient in Windows operating systems and Microsoft Office Suite.
- Basic knowledge of networking concepts and troubleshooting.
- Familiarity with hardware components and peripherals.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Problem-solving skills and attention to detail.
