Job Description
Skills:
data backup, user management, backup restoration, active users, backup activities, review and verification,
Were Hiring - MFG-IT Desktop Support Engineer
Location: Vadodara - Halol, Baska, Panelav
Experience: 1-4 Years
Department: Manufacturing IT
We are looking for a skilled and proactive MFG-IT Desktop Support Engineer to join our Manufacturing IT team at Vadodara (Halol, Baska & Panelav locations). The ideal candidate should have hands-on experience in IT support within a pharmaceutical or manufacturing environment and must be capable of handling user support, system maintenance, and IT asset management activities efficiently.
Key Responsibilities
Provide day-to-day desktop and IT support for manufacturing and plant users.
Installation, configuration, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals.
Support manufacturing IT systems and ensure smooth functioning of shop floor IT infrastructure.
Manage user access control, password resets, account creation, modification, and deactivation as per SOP.
Maintain IT asset inventory, tracking, tagging, and documentation.
Coordinate with cross-functional teams (Production, QA, Engineering, and Corporate IT) for system-related issues.
Ensure compliance with Pharma IT policies, data integrity standards, and regulatory requirements.
Support network connectivity issues (LAN/Wi-Fi), shared drives, and basic server-level troubleshooting.
Provide remote support when required and maintain proper ticketing documentation.
Assist during audits by providing necessary IT documentation and records.
Required Skills & Competencies
User Access & Asset Management
Desktop & IT Manufacturing Support
Knowledge of Pharma IT Systems & Data Integrity
Understanding of Manufacturing IT Environment
Basic networking knowledge
Strong troubleshooting and analytical skills
Good communication and coordination abilities
Ability to work in shifts if required
