Desktop Support Engineer

Company Description

Fortress Infracon Limited, established in 1995, is a leading infrastructure consultancy organization with a presence across India in over 20 locations. The company has successfully completed 450+ assignments across sectors such as transportation, urban infrastructure, water supply, environment, and tourism. Operating through Infrastructure Advisory and Financial Advisory verticals, Fortress Infracon delivers integrated solutions for complex projects, including feasibility studies, project design, financial assessments, and project management consulting. With a multidisciplinary team of over 200 professionals, the organization caters to diverse clients, including state and central governments, financial institutions, and private-sector entities, while addressing challenges like climate change and natural disasters.

Role Description

This is a full-time on-site role located in Valsad for a Desktop Support Engineer. The Desktop Support Engineer will be responsible for providing technical support for desktop computers, performing troubleshooting of hardware and software issues, managing printer support, and addressing general technical queries. Day-to-day tasks include installing, repairing, and upgrading computer systems for seamless functioning, ensuring minimal interruptions, and maintaining the IT infrastructure at the workplace.

Qualifications

• Proficiency in Desktop Computers, including installation, configuration, and maintenance.
• Strong Technical Support skills for diagnosing and resolving software and hardware issues effectively.
• Knowledge and experience in Printer Support and troubleshooting of peripheral devices.
• Comprehensive understanding of Computer Hardware and troubleshooting techniques.
• Strong analytical skills and the ability to resolve technical issues in high-pressure situations.
• Good communication skills to provide clear guidance and support to end-users.

• Prior experience in system maintenance or desktop support in an infrastructure consultancy environment is a plus.